Brian was great- we walked in store, Brian greeted us, told him what we were looking for, took us to the bedroom area. Picked it out, paper work, paid for it and got delivery date. In and out in 20 minutes. I am a busy person and my time is valuable. I will be back, like the store next time I will spend 30 minutes. Lol
Mary is awesome. She helped and did not pressure us into making a decision. She asked questions to get us the chair that is perfect.
Bought a media chest for our bedroom--very pleased with quality and look of this furniture piece. Troy Hayden is a very knowledgeable sales person with a great personality. He was very patient with me, answering questions and assisting with my decision making without any pressure. Enjoyed working with Troy and will ask for him upon my return to Crowley's.
Customer Service TOP award!!
We are so pleased with our furniture and the customer service was outstanding. We received a phone call that our furniture was ready for delivery. I called the number to schedule and thought I had scheduled delivery for September 2nd (Labor day weekend). At 10 am that day, we still had not received a phone call about delivery. I called the store and Marla helped us out. She said we were not on the delivery schedule, but she was able to get us on the schedule that day. We received our beautiful furniture at 3:30 that afternoon. Thank you Crowley. Thank You Marla!
short version - we made a bad decision buying the WRONG bed, but we made a great decision buying @ Crowley. When we reported our disappointment to Rusty & Greg - they simply stated "we will take care of you". A statement easy to make - yet sometimes hard to deliver. But the Crowley team did just what they committed to us!! We are EXTREMELY happy we bought from a "local" store from people who care. We are now sleeping soundly, thanks good old fashioned SERVICE!! Way to go guys!! we WILL be back!!
Crowley Furniture is a US Furniture Store based in Overland Park, Kansas. Crowley Furniture is located at 6821 W 135th St, Overland Park, KS 66223, USA.
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