Had a horrible experience a month or so ago with this location revolving around my dog at the groomers. Decided never to go back. When i did the customer survey the manager called (because follow up was required) he didnt seem apologetic at all, didn't offer a refund or any other coupon to continue future business with them and rushed me off the phone. My dog is currently in need of another grooming session & I reluctantly called to schedule appointment because location is convient the lady was so rude on the phone when I asked her to speak clearer because I didn't understand. I wont take my dog back service is horrible, groomers questionable, and not worth the aggravation.
I dropped my dog off for grooming this morning for his 11am appointment. I called at 3pm to see if he was close to done, they said he was on the table and would be 20-30 minutes. I had them confirm my phone number and hung up. After an hour and no call I decided to just stop in. He was done, 5 hours later. He is a small 20lb poodle mix that they were giving a buzz cut to. 5 hours? The best part is that they just trimmed his head. The hair on his head and face is still long and uneven. Will NEVER go back. I didn't ask them to trim his head more because I wanted him back before they close. Photos attached so you can see how short the body is compared to his face.
Great store for getting in and out quickly and the checkout lady even noticed I had the wrong product for what I needed and made sure I was all set with what I truly needed. Great customer service and attention to detail here!
Animals at the store or not well cared for. They are in bad shape. Horrible customer service. Mice at this store had eye infections and Guinea Pigs & rabbits had bad coats. I also don't know what makes these people think they can cram 10-20 animals in those small cages.
Friendly and knowledgeable staff who were happy to answer our cat-related questions. Our kitten had a great time exploring the store. The cat towers are a bit pricey compared with what's online but most other things are fairly comparable price-wise.
Petco Animal Supplies is a US Store based in Overland Park, Kansas. Petco Animal Supplies is located at 11620 W 95th St, Overland Park, KS 66214, USA.
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