My now husband bought my engagement and wedding ring at Zales last year. When we took them in for resizing and soldering, their jewelers ruined my ring beyond repair. The band was too thin and pitting, a diamond on the side was shattered and they didn't even bother to clean or polish it. The sales associates didn't even attempt to right any of it when we picked it up. I took it to other jewelers in the area, all said the ring looked like it was 3+ years old and it was about 9 months old at this point. Zales told me they could fix it but it would take two months. In the 10 months I had the ring it had already been in Zales possession 3 of those months and every time it came back it looked worse than when we dropped it off. A wedding ring is supposed to last a lifetime, they did so much damage that it wouldn't have lasted more than another year. When I took the ring back the final time and demanded my money back, even the store manager agreed that the ring was not fixable. They did give us a full refund (which took almost 2 months) and that was the only plus to the whole situation.
Nothing but professional presentation and friendly attitudes everytime.
We took our money to Shane Co. much better customer service and quality.
I waited for 20 minutes for this location to open today. It clearly states on the Zales website and on Google that they open at 10am. Granted I was there right at 10am but I waited for 25 minutes for them to raise the gates. The entire mall was open and ready for business. I will give them the benefit of the doubt, but if they had something going on where they couldnt open their doors, they should have posted that outside for everyone to see. I am very upset that I have to go back there again to see if they are open. I would rather go somewhere else. There were others waiting outside as well. Zales, you lost a lot of business today.
Went into store twice in a week to buy earrings. Both times no one would even look at us or say what can we do for you. Gonna take my money to Hanoush.
Customer service was less than I've experienced at other locations
Zales is a US Jewelry Store based in Overland Park, Kansas. Zales is located at 11533 W 95th St Ste. 118B, Overland Park, KS 66214, USA.
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